Frequently Asked Questions
What do I do after I place my order?
Once you fill out the contact form, we will follow up to schedule a time to meet or with shipping information. Gather all of your items you want in the quilt, pillow or bear and label. For example, if you only want the front of the shirt used, indicate that. It is helpful to have a pattern, size and color choice in mind when finalizing the process.
How do I pay for my deposit or order?
At this time, we only accept Zelle, Venmo or Cash payment. Reach out for the account information.
What do I need to provide for my order?
All you need to provide are the articles of clothing and instructions on what you want included. Label items to indicate if you want front, back or both included. Please do not cut the clothing, we will do that according to the size and pattern you desire. It is helpful to have a pattern, size and color choice in mind when finalizing the process.
Where do I ship my items?
Please ship your items to:
Stitch Therapy Quilts
Nicole Gans
5718 Brosam Drive
Plainfield, IL 60586
How do I prepare my items for shipping?
For a quilt, please wash all clothing items with no fabric softeners before shipping. Do not cut clothing before shipping, I will cut them according to size for your desired pattern. If there are specific pieces you would like included or excluded from a product, please indicate so on a note attached to each item.
How long does it take to make my quilt?
Please allow 8-12 weeks for completion, depending upon how many orders are in queue. If this timeline changes at the time of your order, we will communicate that with you. If you have a specific deadline or need a rush order, please reach out. We will work with you on the layout and design, as well as the colors preferred for the backing and borders. If you have any questions or concerns about this process, please feel free to contact us.
How do I care for my finished quilt?
You will receive color gaurd sheets to put in your wash for the first to cycles. Wash on cold and tumble dry.